We are a Blue Mountains based small business proudly supporting Australian makers

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Shipping & Returns

        Standard Shipping  
NSW, ACT -  $12                               


        Standard Shipping  
SA, VIC, QLD, WA, - $17           


        Standard Shipping
NT,  TAS - $22    
               
NOTE: Standard shipping costs do not include the cost for larger Artworks.
We will contact you for the shipping charges to your address. The standard shipping fee charged at the checkout will be included in the shipping cost.
Small Artworks will be charged at the standard shipping cost.
( up to 65cm x 65 cm )

 

We aim to deliver all orders within 3–10 business days. If an item is out of stock, we will contact you with an updated delivery timeframe.

For express shipping, please leave a note at checkout or contact us directly, and we’ll do our best to dispatch your order as quickly as possible.


Returns 
What do you do if your goods arrive damaged or broken?

Please let us know; send a picture of the damage in the original packaging, and we can replace it for you at no charge.
     

Returns Policy – Online & In-Store


We want you to love what you choose, so please take care when making your selection, as we don’t offer refunds for change of mind or incorrect choices.


If something isn’t quite right, you’re welcome to return your item within 30 days of purchase – either online or in-store – for a store credit, provided it is:

 

  • unused

  • undamaged

  • in its original packaging

 The value of your store credit will match the value of the returned item. Please note that the cost of returning the item (for online purchases or if transport is needed) is your responsibility.

Please note: We are unable to accept returns or exchanges on sale items or original artworks.

If you have any questions about whether your item qualifies for return, feel free to reach out – we’re happy to help.


We are currently not set up for sending orders outside of Australia 

If you require express shipping please contact us here


    Moontree is located in the Blue Mountains within the Country of the Dharug and Gundungurra peoples.
    We acknowledge their continuous and deep connection to their Country.